Support

Coiorvis Support Center: Your Gaming Journey, Our Priority

Coiorvis Support Center: Your Gaming Journey, Our Priority

1. Get Help Fast: Multi-Channel Support

• 24/7 Live Chat: Instant assistance from our gaming-savvy experts via the Chat Now button on our website.
• Email Support: Reach us at support@coiorvis.com for detailed inquiries. Responses within 12 hours (excluding weekends).
• Phone Support: Toll-free at 1-800-COIORVIS (1-800-264-6784) for urgent issues. Available 9:00 AM – 7:00 PM PT, Monday–Friday.
• Social Media: DM us on Twitter or Discord for real-time updates and community-driven solutions.

2. Warranty & Repairs: Built to Last

• Standard Warranty: 12 months for all electrical components (excluding wearables like thumbsticks).
• Premium Warranty: 24 months for modular controllers (e.g., Skylark Series), covering accidental damage (e.g., spills, drops).
• Drift Protection: 90-day coverage for thumbstick drift on all controllers.
• Repair Process:
  1. Submit a request via our Warranty Portal.
  2. Ship your controller to our global repair hubs (prepaid labels available for premium warranty holders).
  3. Receive a refurbished or new controller within 7–10 business days.

3. Self-Service Resources: Empower Your Gaming

A. Step-by-Step Guides

• Setup Tutorials: Pairing controllers with consoles/PCs, modular component installation, and mobile clamp adjustments.
• Advanced Features:
  • Turbo function customization (5–20 shots/sec) 13.
  • Vibration intensity control (4 levels) 13.
  • Macro button programming (e.g., 连招 for fighting games) 13.
• Firmware Updates:
  • Download the Coiorvis Connect app for PC/Mac to update firmware and customize settings.
  • Automatic updates via console/PC when connected (recommended).

B. Troubleshooting Hub

• Common Issues:
  • Connection Drops: Reset Bluetooth pairing, reduce wireless interference 24.
  • Button Unresponsiveness: Calibrate joysticks via the app or console settings.
  • Battery Drain: Enable power-saving mode in the Coiorvis Connect app.
• Video Guides: Visit our YouTube Channel for visual walkthroughs.

C. Compatibility & FAQs

• Platform Support:
  • Consoles: PlayStation, Xbox, Nintendo Switch (wired/wireless).
  • PCs: Windows, macOS, Steam Deck.
  • Mobile: iOS/Android via Bluetooth or USB-C 67.
• FAQs:
  • Can I use Coiorvis controllers with VR? Yes—check our VR Compatibility Guide.
  • How do I clean my controller? Use a microfiber cloth and avoid harsh chemicals.

4. Community & Feedback: Your Voice Shapes Us

• Player Co-Creation Lab:
  • Share ideas via our Feedback Portal. Top suggestions receive rewards (e.g., discount codes, beta access).
  • Join quarterly design workshops with our R&D team.
• Forums & Socials:
  • Discord Server: Connect with 50k+ gamers for tips, modding ideas, and tournaments.
  • Reddit Community: r/CoiorvisGaming for controller mods, gameplay clips, and troubleshooting.
• Annual Modding Challenge: Win prizes for custom controller designs (e.g., 3D-printed shells, accessibility mods).

5. Accessibility & Inclusivity

• Ergonomic Design: Contoured grips and adjustable triggers for extended comfort.
• Accessibility Modes:
  • Remappable buttons for users with motor disabilities.
  • High-contrast color schemes for visually impaired players.
• Partnerships: Collaborations with organizations like AbleGamers to develop adaptive controllers.

6. Business & Bulk Orders

• Wholesale Inquiries: Email partnerships@coiorvis.com for bulk pricing and customization.
• Esports Teams: Special discounts and branding options for competitive teams.

7. Stay Updated

• Newsletter: Subscribe to receive updates on new products, firmware releases, and exclusive offers.
• Social Media: Follow us on Instagram and Facebook for behind-the-scenes content and giveaways.

• Gamer-First Philosophy: Our support team includes former esports pros and passionate gamers who understand your needs.
• Global Reach: Repair hubs in the U.S., EU, and Asia ensure minimal downtime.
• Transparency: Track repair status via your account dashboard.